Terms of service

General Terms and Conditions (as of October 15, 2019)

1. General - The customer can save or delete these General Terms and Conditions at any time by clicking the "Save" or "Print" button. express. The text of the contract is not saved after the conclusion of the contract and is then no longer accessible to the customer. Likewise, the customer can save and/or print out the content of his order immediately after placing his order. Furthermore, we will provide the customer with the contractual provisions, including these General Terms and Conditions, in text form after the order has been placed at the latest upon delivery of the goods.

2. Prices - All prices do not include packaging and transport costs.

3. Delivery terms - Partial deliveries and partial services that are reasonable for the buyer are permitted. In this case, every partial delivery and partial service that is reasonable for the buyer is considered to be an independent delivery and service.

If the seller has not definitively refused performance beforehand, the buyer can request the seller in writing 4 weeks after exceeding a non-binding delivery date or a non-binding delivery period to deliver within a reasonable period. With this reminder, the seller is in default. In the event of default, the buyer can also set the seller a reasonable grace period for subsequent performance in writing. If a reasonable deadline for performance or supplementary performance set by the buyer in writing has expired and the seller is responsible for this, the buyer can demand compensation instead of performance. A claim for damages for the entire service cannot be asserted if the seller has not performed the services as owed and the breach of duty is insignificant. In the case of slight negligence, the claim for damages is limited to a maximum of 10% of the purchase price. If the buyer is a legal entity under public law, a special fund under public law or an entrepreneur within the meaning of Section 14 of the German Civil Code, he is only entitled to compensation in the event of intent or gross negligence.

Disturbances in the business operations of the seller or at his sub-suppliers for which the seller is not responsible, in particular work stoppages and lockouts as well as cases of force majeure, which are based on an unforeseeable event through no fault of his own, extend the delivery time accordingly.

If the buyer does not accept the goods produced for him, Veana is entitled to demand compensation for non-performance. In this respect, Veana can charge a flat rate of 75% of the value of the goods plus any additional costs such as transport and packaging in particular. In this case, the buyer is permitted to prove that the damage was actually lower.

The commercial resale of our products via Internet platforms of any kind in connection with our European and American word mark VEANA without the written permission of Veana UG (limited liability) is strictly prohibited.

The goods are delivered by Deutsche Post AG or another forwarding agent. Any shipping costs incurred will be pointed out before the contract is concluded. In the case of postal delivery/cash on delivery, the deliverer will also charge a cash on delivery fee. Subsequent deliveries are generally free of shipping costs within Germany.

4. dispatch - Shipping the goods to a place other than the place of performance is at the expense of the buyer. If the buyer is a legal entity under public law, a special fund under public law or an entrepreneur according to § 14 BGB, the shipment is at the risk of the buyer.

5. retention of title - The goods remain the property of the seller until the claims to which the seller is entitled under the purchase contract have been settled.

If the buyer is a legal entity under public law, a special fund under public law or an entrepreneur according to § 14 BGB, for which the contract is part of the operation of his trade, the retention of title applies to the claims that the seller has against the buyer from his ongoing business relationships Has. Treatment and processing are carried out under exclusion of ownership acquisition according to § 950 BGB. The processed goods serve as security in the amount of the invoice value of the processed reserved goods. If the goods are resold, the buyer assigns any resulting claims to the seller. The assigned claim serves as security for the purchase price claim, with a current invoice for the balance claim, in the amount of the invoice value of the goods sold.

At the request of the buyer, the seller is obliged to waive the retention of title if the buyer has fulfilled all claims in connection with the object of purchase and there is adequate security for the other claims from the ongoing business relationship.

6. Warranty - As subsequent performance, the buyer can initially demand the elimination of the defect or the delivery of a defect-free item, at his discretion. If the supplementary performance fails, the buyer can demand a reduction in price (reduction of the payment) instead of supplementary performance or, at his option, withdraw from the contract. The assertion of a claim for damages remains unaffected by this.

The following applies to supplementary performance:

a) (deleted)

b) Warranty obligations do not exist if the defect that has occurred is causally related to the fact that the object of purchase has been handled improperly or has been overused or parts have been installed in the object of purchase whose use the seller has not approved or the object of purchase has been used in a manner not approved by the seller way has been changed or the buyer has not followed the regulations on the treatment, maintenance and care of the object of purchase (e.g. instructions).

Natural wear and tear is excluded from the warranty. If the object of purchase is a used item and the buyer is a consumer within the meaning of Section 13 of the German Civil Code, the warranty period is 1 year. If the object of purchase is a used item and the buyer is an entrepreneur within the meaning of §14 BGB, a legal entity under public law or a special fund under public law, the warranty is excluded.

7. Returns - The return should be accompanied by a copy of the invoice and, if applicable, a description of the fault. A return should be free. If the buyer is a consumer within the meaning of §13 BGB, the return label sent with the shipment should be used for a return. The consumer does not incur any costs when using these return labels. If the buyer is a legal entity under public law, a special fund under public law or an entrepreneur within the meaning of Section 14 of the German Civil Code, and if the seller undertakes subsequent performance (repair or subsequent delivery), the buyer should send the original receipts for the necessary return costs incurred send to the seller's accounting department. Return costs are to be considered necessary up to the cost of a standard DHL package.

8. Liability - The liability of the seller towards the buyer for his legal representatives, vicarious agents or employees is excluded except in cases of intent and gross negligence; in cases of injury to life, limb or health, the seller is also liable in cases of slightly negligent breach of duty.

9. Governing Law - The law of the Federal Republic of Germany applies to these terms and conditions and the business relationship between the seller and buyer. Other national laws are precluded as well international sales laws.

10. Place of performance, place of jurisdiction - The exclusive place of jurisdiction for all current and future claims arising from the business relationship with registered traders, including bills of exchange and checks, is the registered office of the seller.

The same place of jurisdiction applies if the buyer does not have a general place of jurisdiction in Germany, moves his domicile or usual place of residence from within Germany after conclusion of the contract or his domicile or usual place of residence is not known at the time the action is filed.

11. Privacy - Without your express consent, your data will only be used to process your order and will be stored as part of the business relationship via EDP system. Your data will only be passed on to companies commissioned with the delivery to the extent that the order processing makes this necessary. Otherwise, the data will be treated as strictly confidential and not made accessible to third parties.

We sporadically send product information to our existing customers, so the use of your data for our own commercial purposes for similar goods and services cannot be ruled out. You can object to this use at any time without incurring any costs other than transmission costs according to the basic tariffs.

12. conclusion of contract - The presentation of the product range of veana.de and associated or linked domains on the Internet does not constitute an offer within the meaning of §§ 145 ff. BGB wood The customer submits a binding order to Veana.de by placing an electronic order by email, post, fax or telephone. The receipt of the order is confirmed together with the acceptance of the order immediately after it has been sent by an automated e-mail. With this e-mail confirmation, the purchase contract has come about

13. In cooperation with Klarna - we offer the following payment options. Payment is made to Klarna in each case:

  • Klarna invoice: Payable within 14 days of the invoice date. The invoice will be issued when the goods are shipped and sent by e-mail. You can find the billing conditions here.
  • Klarna installment purchase: With Klarna's financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95). You can find more information about Klarna installment purchase including the general terms and conditions and the European standard information for consumer credit here.
  • Instant bank transfer
  • Credit card (Visa/ Mastercard)
  • Debit charge

The payment options are offered as part of Klarna Checkout. You can find more information and the terms of use for Klarna Checkout here. You will receive general information about Klarna here. Your personal information will be processed by Klarna in accordance with the applicable data protection regulations and in accordance with the information in KlarnasPrivacy Policy treated.

14. partial invalidity - If individual provisions are ineffective, the validity of the remaining provisions shall remain unaffected.

End of Terms and Conditions